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My video failed. Do I get my credits back?

Updated October 25, 2026

Yes, automatically. If a video fails, times out or is stopped by our safety checks, the credits go straight back to your balance. You don’t need to ask.

It shows up as an Auto refund line in Account → Credits. If you cancel while it’s still waiting to start, you get everything back too.

If it finished but looks broken, see My video came out wrong.

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