Reelfie Help Center How can we help?
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- I paid but my credits didn’t show upCredits usually land a few seconds after you pay. Here’s what to check.
- My video failed. Do I get my credits back?Yes, automatically. Credits for a failed video go straight back to your balance.
- My sign-in code didn’t arriveCodes come from auth@reelfie.app and usually arrive within a minute.
- Can I get a refund on a plan or pack?Plans and packs aren’t refundable once paid. Failed videos and double charges are always fixed.
- How plans workA plan adds credits every month for less per credit than packs. Cancel any time.
- What happens to my photos?Your photos are deleted 7 days after upload and never used to train AI.
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How-to · 4 min readHow to animate a photo with AIPick the right photo, choose how it moves, and get a short clip you can post.
Better results · 3 min readThe best photos for AI video: 7 rulesOne face, front-on, soft light, nothing in the way. Seven rules for a photo that animates well.
Sharing · 3 min readHow to post an AI video to TikTok without losing qualityUpload the original file, keep it 9:16, and check two settings before you post.