A plan adds credits every month at the lowest price per credit and renews until you cancel. A pack is a one-time top-up whose credits last 12 months. You can have both; the credits closest to expiring are used first, so plan credits go before pack credits.
Do unused plan credits roll over?
No. Each month’s credits end when the next month’s arrive. If you run out early, add a pack: pack credits last 12 months.
How does yearly billing work?
You pay for 12 months up front and save up to 17%. Your credits still arrive every month, the same amount as the monthly plan.
Can I cancel any time?
Yes, from Account → Credits → Manage billing. Your plan keeps running until the end of the period you paid for, then stops; nothing renews after that.
Can I switch plans?
Yes, in Account → Credits → Change plan. A bigger plan starts straight away, prorated, and its extra credits land at once; a smaller one starts when your period ends. For a busy month, add a pack on top instead: pack credits last 12 months.
Is there a free plan?
No, but every new account gets one photo trend free (2 images), no card. Plans start at $19.90 a month. To try one video first, the smallest pack is up to 2 videos for $9.90, and pack credits last 12 months.
How do I know what something costs?
The Make button shows the price before anything runs, and nothing is taken until you tap it. A trend video is 10 credits a second, so an 8-second one is 80; a photo style is 4.
What happens if a video fails?
You get the credits back automatically, no ticket needed. The same goes for anything our safety check stops.
Can I use what I make commercially?
Yes, anything made with paid credits, from a plan or a pack, including in ads, as long as everyone in it agreed. Free results are for personal posts.
Can I get a refund?
Failed runs are refunded in credits automatically. Credits are added the moment you pay, so plans and packs aren’t refundable, except where the law requires it. Charged twice by mistake? Message us and we refund the extra charge.
How can I pay?
By card, Apple Pay or Google Pay, checked out by Stripe right on the page. We never see your card number.
Can I buy credits from any country?
Almost any. Reelfie isn’t available in Cuba, Iran, North Korea, Syria, Crimea, or the Donetsk and Luhansk regions, because of US sanctions. Cards issued in Russia can’t be used either; cards issued in other countries work as usual.