Credits & payments
Plans, packs, payments, refunds and free credits. 14 answers.
- How credits workCredits pay for what you make. An 8-second video costs 80 credits.
- How plans workA plan adds credits every month for less per credit than packs. Cancel any time.
- Change or cancel my planSwitch in Account → Credits → Change plan; cancel in Manage billing. A canceled plan runs to the end of what you paid for.
- My plan payment didn’t go throughUpdate your card in Manage billing. Your plan stays on while we try again.
- How yearly plans workPay once a year and save up to 17%. Credits still arrive every month.
- My video failed. Do I get my credits back?Yes, automatically. Credits for a failed video go straight back to your balance.
- I paid but my credits didn’t show upCredits usually land a few seconds after you pay. Here’s what to check.
- Can I get a refund on a plan or pack?Plans and packs aren’t refundable once paid. Failed videos and double charges are always fixed.
- Why was my card declined?When a payment is declined, nothing is charged. Here’s what usually fixes it.
- Can I buy credits from any country?Almost any. A few places are out because of US sanctions.
- Do credits expire?Free credits last 7 days, a plan’s credits last their month, and pack credits last 12 months.
- How do I get free credits?Every new account gets one photo trend free. The Get started steps, a daily bonus and invites add more free credits.
- How invites workSend your link or share a video. When a friend makes their first video, you both get 80 credits.
- Can I earn money with Reelfie?If you post trend videos, join the affiliate program: 20% of every plan and pack your viewers buy, for 12 months.